The Influence of Brand Image, Brand Trust, and Brand Love on Brand Loyalty Hos of Shopaholic

Eva Nurjanah; Dorothea Wahyu Ariani

Authors

Eva Nurjanah Department of Management, Faculty of Economic, Universitas Mercu Buana, Yogyakarta, Indonesia
Dorothea Wahyu Ariani Department of Management, Faculty of Economic, Universitas Mercu Buana, Yogyakarta, Indonesia

Keywords:

Brand Image, Brand Trust, Brand Love, Brand Loyalty

Abstract

This research aims to analyze the influence of brand image, brand trust, and brand love on brand loyalty. The subjects of this research were users of House of Shopaholic products in the Special Region of Yogyakarta. The sample in this study consisted of 150 respondents selected using purposive sampling. Data collection was carried out using a questionnaire. The analysis used in this research is multiple linear regression, and the data analysis technique employed IBM SPSS 22 software. Based on the research results, it was found that: brand image has a positive and significant effect on brand loyalty, brand trust has no effect on brand loyalty, and brand love has a positive and significant effect on brand loyalty. These findings indicate that to increase brand loyalty, companies need to pay attention to and enhance brand image and cultivate brand love among consumers.

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