Scenario Planning for Knowledge Management Implementation in Improving Employee Performance
DOI:
https://doi.org/10.54518/ebh.5.5.2026.1536Keywords:
Employee Performance, Knowledge Management, Scenario Planning, SECI ModelAbstract
The Indonesian plastic distribution industry continues to grow, yet Indonesia’s logistics performance index ranking has actually declined from 46th in 2018 to 61st in 2023, requiring plastic distribution companies such as PT. XYZ to manage their organizational knowledge more systematically in order to sustain competitiveness. This study aims to analyze the existing conditions of employee performance and knowledge management implementation, identify the factors influencing employee performance, and design an effective knowledge management implementation scenario to improve employee performance. This study employed a mixed-methods approach involving all 58 employees. Data were analyzed using descriptive statistics, SEM-PLS based on the SECI model (socialization, externalization, combination, internalization), and scenario planning using the TAIDA method. The descriptive analysis results showed that all knowledge management elements and employee performance fell into the moderate-to-high category. The SEM-PLS results showed that only Internalization had a positive effect on employee performance, while socialization, externalization, and combination did not show a significant effect. Based on these findings, the integrated knowledge management scenario is recommended as a knowledge management implementation strategy that comprehensively integrates all four SECI processes to sustainably support the improvement of employee performance.
References
Alfa, T., Mustofa, A., & Yunus, E. (2025). Pengaruh manajemen inovasi dan berbagi pengetahuan terhadap keunggulan kompetitif pada industri manufaktur Batam. SIBATIK Journal: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, dan Pendidikan, 4(8), 2315–2326. https://doi.org/10.54443/sibatik.v4i8.3314.
Biranvand, A., Mohammadi Ostani, M., & Ghannatian, S. (2024). The effect of knowledge management systems and knowledge sharing on the performance and loyalty of librarians. Sciences and Techniques of Information Management, 10(1), 239–264. https://doi.org/10.22091/stim.2024.10054.2027.
Del Giudice, M., & Cillo, V. (2022). The spiral of knowledge creation in a dynamic and evolving business environment. In J. Chen & I. Nonaka (Eds.), The Routledge companion to knowledge management (pp. 15–32). Abingdon: Routledge. https://doi.org/10.4324/9781003112150-3.
Duong, N. A., & Nakamoto, R. (2026). Mapping the socialization externalization combination internalization model’s evolution: A systematic literature review for future research. Knowledge and Process Management, 7(1), 1-16. https://doi.org/10.1002/kpm.70095.
Farnese, M. L., Barbieri, B., Chirumbolo, A., & Patriotta, G. (2019). Managing knowledge in organizations: A Nonaka’s SECI model operationalization. Frontiers in Psychology, 10(27), 2730-2740. https://doi.org/10.3389/fpsyg.2019.02730.
Ghozali, I. (2014). Structural equation modeling: Metode alternatif dengan partial least squares (PLS) (4th ed.). Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2016). Aplikasi analisis multivariate dengan program IBM SPSS 23 (8th ed.). Semarang: Badan Penerbit Universitas Diponegoro.
Hamid, Z. A., Chandiram, S. G., Ancelot, R., & Fontaine, H. (2023). Knowledge creation among managers and supervisors in palm oil estates in Malaysia. In Proceedings of the 24th European Conference on Knowledge Management (ECKM) (pp. 1–9). https://doi.org/10.34190/eckm.23.1.1367.
Hasibuan, L., Supriyanto, A. S., & Ekowati, V. M. (2024). The influence of socialization, knowledge and religious on employee performance. In Proceedings of the International Conference of Islamic Economics and Business (ICONIES) (Vol. 10, No. 1, pp. 963–976). Malang: Universitas Islam Negeri Maulana Malik Ibrahim Malang.
Imarcc. (2026). Indonesia plastics market size, share, trends and forecast by type, technology, application, and region, 2026–2034. Retrieved on June 30, 2026, from https://www.imarcgroup.com/indonesia-plastics-market.
Kaur, J., & Kaur, G. (2025). Knowledge creation through the SECI model: A case-based perspective. Emirati Journal of Business, Economics, and Social Studies, 4(2), 169–176. https://doi.org/10.54878/5997re76.
Kurniawan, R., Baskoro, A., Sensuse, D. I., Safitri, N., & Lusa, S. (2025). The role of organizational culture in driving knowledge management and reducing customer complaints: A PLS-SEM study at PT XYZ. Eduvest-Journal of Universal Studies, 5(6), 6896–6908. https://doi.org/10.59188/eduvest.v5i6.51215.
Lee, J. M. (2022). Utilization of subsidiary knowledge in multinational enterprises: Revisiting the SECI model. In Research handbook on knowledge transfer and international business (pp. 195–209). Cheltenham: Edward Elgar Publishing.
Lindgren, M., & Bandhold, H. (2003). The principles of scenario thinking. In Scenario planning: The link between future and strategy (pp. 102–121). London: Palgrave Macmillan. https://doi.org/10.1057/9780230511620_5.
Mahmoud, A. B., Delrosario, K., Reisel, W. D., Pantsios, A. L., & Hack-Polay, D. (2018). Knowledge management in the public sector: The spilling effects on employee performance using the SECI model. In BAM2018 Conference: Driving Productivity in Uncertain and Challenging Times. Bristol: The British Academy of Management.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14–37. https://doi.org/10.1287/orsc.5.1.14.
Nonaka, I., & Toyama, R. (2003). The knowledge-creating theory revisited: Knowledge creation as a synthesizing process. Knowledge Management Research & Practice, 1(1), 2–10. https://doi.org/10.1057/palgrave.kmrp.8500001.
Nonaka, I., Takeuchi, H., & Umemoto, K. (1996). A theory of organizational knowledge creation. International Journal of Technology Management, 11(7–8), 833–845. https://doi.org/10.1504/IJTM.1996.025472.
Panayotopoulou, L., Nikandrou, I., & Papalexandris, N. (2010). The choice between internalization and externalization of employment and its impact on firm performance: Evidence from five south-eastern European countries. The International Journal of Human Resource Management, 21(14), 2547–2567. https://doi.org/10.1080/09585192.2010.523574.
Pelealu, D. R. (2022). The effect of knowledge management system and knowledge sharing on employee performance and loyalty. Indonesian Interdisciplinary Journal of Sharia Economics, 5(1), 371–389. https://doi.org/10.31538/iijse.v5i1.2162.
Phuong, T. T., & Ha, N. T. L. (2022). Knowledge management, employee satisfaction, employees loyalty and job performance: A proposed study. International Journal of Information, Business and Management, 14(1), 1–16.
Rukmana, A., & Widhianto, C. W. (2023). Knowledge management system’s implementation in private universities through SECI model. Indonesian Journal of Multidisciplinary Science, 3(1), 64–69. https://doi.org/10.55324/ijoms.v3i1.712.
Satriawan, L. A., & Kurniawaty, R. (2024). Knowledge creation in academic writing training at the State Islamic University of Mataram (SECI model analysis). In Proceeding of International Conference on Islamic Education and Science Development (Vol. 2, No. 1, pp. 72–81). Mataram: Universitas Islam Negeri Mataram.
Shannaq, H. M., Taamneh, M. M., Aljawarneh, N. M., Al Fares, A. R., Huson, Y. A., & Aldaabseh, T. K. (2026). Socialization process on job performance: The mediating role of job engagement. In Technology and entrepreneurship: Systems driving innovation (pp. 441–452). Cham: Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-99466-1_41.
Sial, M. A., Paul, Z. I., Rafiq, Z., & Abid, G. (2023). Does mobile technology shape employee socialization and enable tacit knowledge sharing in public sector organizations? Journal of Open Innovation: Technology, Market, and Complexity, 9(3), 289-299. https://doi.org/10.1016/j.joitmc.2023.100089.
Sudrajat, A. R., & Andhika, L. R. (2025). Knowledge management application of SECI model in local government innovation. International Journal of Knowledge Management Studies, 16(4), 466–486. https://doi.org/10.1504/IJKMS.2025.151428.
Tempo.co. (2023). Indonesia top official questions World Bank’s logistics performance index. Retrieved on June 30, 2026, from https://en.tempo.co/read/1750067/indonesia-top-official-questions-world-banks-logistics-performance-index.
The Jakarta Post. (2023). Logistics performance: Lessons learned for Indonesia. Retrieved on June 30, 2026, from https://www.thejakartapost.com/paper/2023/08/18/logistics-performance-lessons-learned-for-indonesia.
Wu, S., Wang, R., Zhang, C., Zhan, Y., & Ju, Z. (2024). Research on knowledge creation of large language models based on the SECI model. In 2024 6th International Conference on Robotics, Intelligent Control and Artificial Intelligence (RICAI) (pp. 1209–1213). New York: IEEE. https://doi.org/10.1109/RICAI64321.2024.10911637.
Xinyu, Z. (2023). The impact of internal and external coordination on organizational performance. Journal of Enterprise and Business Intelligence, 3(1), 023–032. https://doi.org/10.53759/5181/JEBI202303003.
Yurizon, D. (2026). Pengaruh knowledge management terhadap keunggulan kompetitif: Suatu tinjauan literatur komprehensif. Jurnal Ekonomi Pembangunan, 1(1), 1–10.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Yelia Putri Reflina, M. Syamsul Maarif, Arry Ekananta
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
