Citizen Participation and Democratic Governance in Public Service Delivery: A Legal Perspective from Indonesia

Authors

Muhammad Tajuddin Universitas Gadjah Mada, Yogyakarta

DOI:

https://doi.org/10.54518/ldi.2.1.2024.1257

Keywords:

Citizen Participation, Democratic Governance, Public Service Delivery, Public Accountability, Participatory Governance, Administrative Law

Abstract

Citizen participation has become an essential component of democratic governance because it enables citizens to engage directly in public decision-making, monitor public institutions, and contribute to public service improvement. This study examines citizen participation and democratic governance in public service delivery through a qualitative Systematic Literature Review (SLR) and doctrinal analysis of Law Number 25 of 2009 on Public Services, Law Number 14 of 2008 on Public Information Disclosure, and Law Number 30 of 2014 on Government Administration. Using the PRISMA 2020 framework, relevant literature published between 2019 and 2024 was systematically reviewed and analyzed through thematic synthesis. The findings indicate that citizen participation, transparency, and administrative accountability collectively strengthen democratic governance by improving public service quality, institutional responsiveness, and public trust. The study concludes that effective public service governance requires active citizen engagement, access to information, and accountable administrative institutions to support inclusive and responsive governance in Indonesia.

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Published

2024-06-30

How to Cite

Tajuddin, M. (2024). Citizen Participation and Democratic Governance in Public Service Delivery: A Legal Perspective from Indonesia. Law and Democracy Insight, 2(1), 67–92. https://doi.org/10.54518/ldi.2.1.2024.1257