Technostress and Work-life Balance on Employee Performance in Banking Sector: A Systematic Literature Review
DOI:
https://doi.org/10.54518/eir.4.1.2026.1405Keywords:
Banking, Employee Performance, Technostress, Work-Life BalanceAbstract
Digital transformation in banking has intensified technostress and blurred work-life balance (WLB), yet no systematic review has simultaneously examined their influence on employee performance. This study conducts a Systematic Literature Review (SLR) to synthesize empirical evidence on the effects of technostress (X1) and WLB (X2) on employee performance (Y) within the banking sector. Following the PRISMA protocol, a systematic search of the Scopus database using the Watase Uake tool yielded 19 relevant empirical articles (2021–2026). Content analysis reveals that technostress predominantly impairs performance, directly and indirectly, through reduced work engagement, burnout, and psychological strain; under high organizational support, it may occasionally act as a challenge stressor. Conversely, WLB consistently enhances performance via job satisfaction, work engagement, and work autonomy, with supervisor and organizational support as key moderators. The most critical gap identified is the absence of studies testing the interaction between technostress and WLB in a single model. This SLR contributes an integrated nomological network and proposes a structured future research agenda emphasizing longitudinal designs, examination of antecedent interactions, and more complex mediation-moderation mechanisms in the banking sector.
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