RAHMAWATI, Niken Ayu; WIJAYA, Tony; UTAMA, Agung. Evolution of Customer Satisfaction, Delight, and Retention Drivers in the Service Industry: A Bibliometric Analysis. Economic and Business Horizon, [S. l.], v. 5, n. 3, p. 213–228, 2026. DOI: 10.54518/ebh.5.3.2026.1178. Disponível em: https://journal.lifescifi.com/index.php/ebh/article/view/1178. Acesso em: 8 jun. 2026.